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Exam Name: Management of Portfolio® Foundation
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EX0-005 Real Exams Total Q&A: 100 Questions and Answers
Last Update: 2014-09-03
Exam Name: ITIL Foundation (syllabus 2011)
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EX0-001 Real Dumps Total Q&A: 424 Questions and Answers
Last Update: 2014-09-03
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NO.1 Which process or function is responsible for monitoring activities and events in the IT
infrastructure?
A. Service level management
B. IT operations management
C. Capacity management
D. Incident management
Answer: B
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NO.2 What would you call the groups of people who have an interest in the activities, targets,
resources and deliverables from service management?
A. Employers
B. Stakeholders
C. Regulators
D. Accreditors
Answer: B
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NO.3 Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
Answer: B
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NO.4 Which of the following types of service should be included in the scope of service portfolio
management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service
A. 1 and 3 only
B. All of the above
C. 1 and 2 only
D. 2 and 3 only
Answer: B
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NO.5 Which of the following options is a hierarchy that is used in knowledge management?
A. Wisdom - Information - Data - Knowledge
B. Data - Information - Knowledge - Wisdom
C. Knowledge - Wisdom - Information - Data
D. Information - Data - Knowledge - Wisdom
Answer: B
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NO.6 Which of the following service desk organizational structures are described in service
operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun
A. 1, 2 and 4 only
B. 2, 3 and 4 only
C. 1, 3 and 4 only
D. 1, 2 and 3 only
Answer: A
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NO.7 What are the categories of event described in the UIL service operation book?
A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive
Answer: C
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NO.8 Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Answer: C
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