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Exam Code: 3104
Exam Name: Avaya Avaya one-X® UC Soft Clients Implementation and Maintenance Exam 3104
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Updated: 2013-08-22

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NO.1 Which two servers are optional with regard to the Restart the CES solution? (Choose two)
A. Session Manager
B. LDAP
C. Communication Manager
D. Presence
Answer: B,D

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NO.2 Which Avaya product performs the SIP network routing for Avaya one-X® CES?
A. Session Manager
B. Application Enablement Services
C. Communication Manager
D. System Manager
Answer: A

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5. When setting up the Presence Server in Avaya one-X® CES, you see that the Management
Service must be established.
Which IP address is used for the host Management Service?
A. Session Manager
B. Communication Manager
C. System Manager
D. System Platform
Answer: C

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6. To prepare for the installation of the Avaya one-X® CES solution template, a new administrator
account was added to the admin security group in the enterprise Directory. When trying to login to
the Avaya one-X® CES server, you receive the error message The User name or password you
provided not recognized.
Which troubleshooting action should you take do to resolve problem?
A. Login to the Enterprise Directory and verify the user name.
B. Login as admin and change the user name in the Avaya one-X® CES server.
C. Login to the System Manager/User management/Users and synchronize the System manager
with the Avaya one-X® CES server.
D. Login to the System Platform and edit the user name.
Answer: C

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7. You are in the process of investigating an error in the General Logging log. You first look at the
systemOut.log and you see that the protocol Aspect is enabled.
What is the other General log file you need to check to determine what the problem is?
A. SNMP log file
B. SAL log file
C. Trace.log file
D. Avaya one-X® CES log file
Answer: C

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8. While setting up the interface to Avaya Aura® Conferencing, one of the values is the BCAPI
host.
Which IP address is the BCAPI host?
A. Avaya Web Conferencing
B. Bridge
C. Web Portal
D. Conference Manager
Answer: A

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9. After the completion of Avaya one-X® CES solution template, you find that the transcoding
service
is unable to connect to the Transcoding Server in the Avaya one-X® CES system, you see that
the state is unavailable.
Which troubleshooting steps are needed to resolve problem?
A. Verify that the property values in the Transcoding server is Same as what is stated in the
System Manager server.
Determine that the /tmp/transcoding directory is present on the transcoding server
Verify the Host IP address
Restart the Avaya one-X® CES server
B. Ensure the /tmp/transcoding directory is Present on the handset Server
Verify the Host IP address is the same as the loopback IP address
Restart the transcoding Server.
C. Ensure the /tmp/transcoding Server is the same as what is stated on the Avaya one-X CES
admin web site.
Determine that the /tmp/transcoding directory is present on the Avaya one-X CES server.
Verify the host IP address is same as the loopback IP address.
D. Update the Avaya one-X CES Transcoding Services value via the Admin page.
Verify that the Host IP address and the loopback IP address are not same.
Restart the Transcoding server.
Answer: A

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10. You have a case where the calls to the user gets routed to Avaya one-X® Mobile and
voicemail at
the same time. You have verified that the user’s desktop telephone is set to Send all calls,
however, the Avaya one-X® Mobile device is disabled and the calls are registering as a call entry.
Which statement correctly describes the solution to this problem?
A. Set Avaya one-X® Mobile client to Send all Calls on the mobile device when the Avaya
Deskphone is set to Block All Calls.
B. Set Avaya one-X® Mobile client to Block all calls on the mobile device when Avaya Deskphone
is set to Block All Calls.
C. Set Avaya one-X® Mobile client to Block all calls on the mobile device when Avaya Deskphone
is set to Send All Calls.
D. Set Avaya one-X® Mobile client to Send all calls on the mobile device when Avaya Deskphone
is set to Send All Calls.
Answer: C

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NO.3 While at a customer site, an out-of-memory space permanent generation (PermGen) error
occurs.
Which troubleshooting steps you perform so that error does not occur again?
A. Delete the template
Restart Tomcat (log into Communication Manager as admin)
Type: /sbin/service/ reboot.
Installthe template
B. Delete the template
Restart Tomcat (log into the Avaya one-X® CES server as admin)
Type: /sbin/service tomcat restart
Install all template
C. Delete the template
Restart Tomcat (log into System Manager as admin/su to root)
Type: /sbin/service tomcat reboot
Login to the System Platform Web console
Install the template
D. Delete the template
Restart Tomcat (log into cdom as admin/su to root)
Type: /sbin/service tomcat restart
Login to the System Platform Web console
Install the template
Answer: D

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NO.4 The Avaya one-X® Client Enablement Services (CES) has the choice of template sizes.
Which factor is used to decide the template size?
A. Extra feature purchased by the customer
B. The version of System Platform
C. The server type
D. The type of mobile devise that is being integrated into Avaya one-X® CES
Answer: C

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